Privacy Policy

1. About This Policy

Opera Max Pty Ltd (ABN 90 697 127 950 / ACN 697 127 950) ("Opera Max", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").

By using our website (operamaxpty.site), contacting us, or engaging our services, you consent to the handling of your personal information as described in this Policy.

2. Who We Are

Opera Max Pty Ltd is an audio-visual production and event technology company registered in Western Australia.

• Company Name: Opera Max Pty Ltd
• ABN: 90 697 127 950
• ACN: 697 127 950
• Address: Western Australia 6107, Australia
• Email: ceo@operamaxpty.site
• Website: operamaxpty.site

3. Information We Collect

We may collect the following types of personal information:

• Identity information: full name, title, position
• Contact details: email address, postal address, and organisation name
• Event and project information: event type, venue details, dates, and technical requirements provided in enquiries or service agreements
• Communication records: emails, enquiry form submissions, quotes, proposals, and correspondence
• Financial information: billing details necessary to process invoices (not including payment card numbers, which are handled by secure payment processors)
• Website usage data: IP address, browser type, pages visited, and session duration collected via server logs or analytics tools

We collect personal information only by lawful and fair means. Where practicable, we collect information directly from you.

4. Cookies and Website Tracking

Our website may use cookies — small data files placed on your device — to improve functionality and understand how visitors use our site. You may configure your browser to refuse cookies; however, some features of the site may not function correctly as a result.

We do not use cookies to collect sensitive personal information or to track your activity across unrelated third-party websites.

5. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide our audio-visual production and event technology services
• Prepare quotes, technical riders, proposals, and service agreements
• Coordinate logistics, crew, and equipment for your events
• Issue invoices and manage accounts
• Send service-related communications
• Comply with our legal and regulatory obligations
• Improve the quality of our services and website

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless we have your consent or are required to do so by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, subcontractors, and crew members on a need-to-know basis
• Third-party service providers (e.g. equipment hire suppliers, IT/hosting, accounting software) — subject to confidentiality obligations
• Government agencies or regulators where required or authorised by Australian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Cross-Border Disclosure

We do not generally disclose personal information to overseas recipients. If such disclosure becomes necessary, we will take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the APPs, in accordance with APP 8.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. In the event of a notifiable data breach, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

9. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.

10. Access and Correction

Under APP 12 and APP 13, you have the right to request access to, or correction of, your personal information that we hold. To make a request, contact us at ceo@operamaxpty.site. We will respond within 30 calendar days. We may charge a reasonable fee to cover administrative costs where permitted by law.

11. Complaints

If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us in the first instance at ceo@operamaxpty.site. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at operamaxpty.site/privacy.html. Continued use of our website or services after an update constitutes acceptance of the revised Policy.

13. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia.

14. Contact Us

For privacy-related queries or requests:

• Opera Max Pty Ltd
• ABN: 90 697 127 950 | ACN: 697 127 950
• Western Australia 6107, Australia
• ceo@operamaxpty.site